How we use your information
Why we collect information about you:
At Pentreath we aim to provide you with the highest quality of support. To do this we must keep records about you, your wellbeing and the support we have provided or plan to provide to you.
These records may include:
Relevant information from people who support you such as health professionals and jobcentre staff.
It is good practice for people in Pentreath who provide support to:
How your records are used
The people who support you use your records to:
Others may also need to use records about you to:
Teach support workers and help with research. Some information will be held centrally to be used for statistical purposes. In these instances we take strict measures to ensure that individual clients cannot be identified. We use anonymous information, wherever possible, but on occasions we may use personal identifiable information for essential purposes such as auditing. Where your personal information is used it will be either to meet contractual and/or legal requirements or it will be with your informed consent. If your consent is requested you may say no and it will have no negative impact on your support. You may also withdraw your consent at any time.
You have the right
You have the right to confidentiality under the Data Protection Act 2018, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply). These rights have been added to by the General Data Protection Regulation (GDPR) with the following rights:
You have the right of access. You can ask to see all records about you.
You will be required to provide ID before any information is released to youYou have the right to rectification. You can request that we delete your information but some data is protected, such as data used to gain funding for your support, and in those cases your request will be deferred until that reason no longer applies. For our main projects the retention period is:
You have the right to erasure
If you think anything is inaccurate or incorrect, please let us know and we will correct it.
Pentreath is registered with the Information Commissioners Office as a data controller and we process your data under the lawful basis of legitimate interest.
How we keep your records confidential
All of our staff are trained in their responsibilities to protect your data and are under legal obligations not to disclose this information to unauthorised bodies or people.
We have a duty to:
We will not share information that identifies you for any reason unless:
Who are our partner organisations?
We may share information with the following main partner organisations:
Anyone who receives information from us also has a legal duty to:
KEEP IT CONFIDENTIAL!
Pentreath Privacy Notice, Version 2, Issued 25-05-18
If you feel that you need to talk to someone urgently then please call the 24/7 Cornwall mental health helpline on 0800 0385 300. You can call for free, any time of day or night, if you are worried about your own or someone else’s mental health. The team behind the 24/7 telephone service will listen to you and determine how best to help. Alternatively, please call the Samaritans on 116 123.