How we use your information
Why we collect information about you:
At Pentreath we aim to provide you with the highest quality of support. To do this we must keep records about you, your wellbeing and the support we have provided or plan to provide to you.
These records may include:
- Basic details about you such as address, date of birth, next of kin
- Contact we have had with you such as advice and guidance visits
- Notes and reports about your wellbeing
- Details and records about your support and activities
- Results of questionnaires
- Relevant information from people who support you such as health professionals and jobcentre staff
It is good practice for people in Pentreath who provide support to:
- Discuss and agree with you what they are going to record about you
- Give you a copy of letters they are writing about you, and
- Show you what they have recorded about you, if you ask
How your records are used
The people who support you use your records to:
- Provide a good basis for all support decisions made in consultation with you and other support professionals
- Deliver appropriate support, both vocational and wellbeing.
- Make sure your support is safe and effective, and
- Work effectively with others providing you with support
Others may also need to use records about you to:
- Check the quality of support (such as standards audit)
- Keep track of spending (funding audit)
- Manage Pentreath services
- Help investigate any concerns or complaints you have about your support
- Teach support workers within Pentreath and
Some information will be held centrally to be used for statistical purposes. In these instances we take strict measures to ensure that individual clients cannot be identified
We use anonymous information, wherever possible, but on occasions we may use personal identifiable information for essential purposes such as auditing.
Where your personal information is used it will be either to meet contractual and/or legal requirements or it will be with your informed consent. If your consent is requested you may say no and it will have no negative impact on your support. You may also withdraw your consent at any time.
You have the right
You have the right to confidentiality under the Data Protection Act 2018, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply). These rights have been added to by the General Data Protection Regulation (GDPR) with the following rights:
You have the right of access. You can ask to see all records about you.
- Your request must be made in writing to the organisation holding your information
- We are required to respond to you within 1 month
- You will need to give adequate information (for example full name, address, date of birth etc.)
- You will be required to provide ID before any information is released to you
You have the right to rectification.
If you think anything is inaccurate or incorrect, please let us know and we will correct it.
You have the right to erasure
You can request that we delete your information but some data is protected, such as data used to gain funding for your support or evidence legal duties have been fulfilled, and in those cases your request will be deferred until that reason no longer applies.
Notification
Pentreath is registered with the Information Commissioners Office as a data controller and we process your data under the lawful basis of legitimate interest.
How we keep your records confidential
All of our staff are trained in their responsibilities to protect your data and are under legal obligations not to disclose this information to unauthorised bodies or people.
We have a duty to
- Maintain full and accurate records of the support we provide to you
- Keep records about you confidential and secure
- Provide information in a format that is accessible to you (e.g. large type if you are partially sighted)
We will not share information that identifies you for any reason unless:
- We ask and you give us specific permission
- We have to do this by law
- We have a contractual requirement as part of your support
- We have a duty of care to do so.
Who are our partner organisations?
We may share information with the following main partner organisations: NHS, Cornwall Council, Jobcentre Plus, Other Funding bodies (speak with your advisor about who funds your support)
Monitoring of Mental Health Services
Under section 259(1) of the Health and Social Care Act 2012 the NHS is required to monitor mental health services. This is done with the MHSDS system. Pentreath will submit data from April 2023 onwards to this system. This data will include contact dates but will not have any details of delivery unless required by the project contract. To restrict the processing of your data by this system please go to the NHS opt-out website:
www.nhs.uk/your-nhs-data-matters
We may also share your information, with your consent and subject to strict sharing protocols on how it will be used, with:
- Voluntary Sector Providers
- Private Sector (employers, private counsellors)
Anyone who receives information from us also has a legal duty to: KEEP IT CONFIDENTIAL!
Pentreath Privacy Notice, Version 3, Issued 27-10-2023
